• Striving for Excellence!

    Our focus is on YOUR success!

  • About Grátida Management Services

    We always strive for excellence.

    Who are we?

    Grátida Management Services was established on Curaçao in 2014.
    We specialize in coaching and guiding entrepreneurs and NGO's in Curacao. Besides helping you become clear on your ideas by developing business models, we can also assist you in preparing your business plan and evaluating and modifying your business processes and procedures.

    Just contact us and let's talk about what we can do for you!

    Our promise to you

    Grátida (with the accent on the first A) stands for “gratitude”. At Grátida Management Services we maintain an attitude of gratitude as we are honored with the ability to help others. We work from the heart, and focus on your success.

    We will act as your mentor and professional support service and promise you that we are there for you from beginning to end to ensure the outcome is successful for all concerned. We believe that YOUR success is OUR gratitude!

    Our Passion

    Designing, transforming, modernizing, optimizing, reinventing, and energizing you and your business, that's our passion!

    Our principles

    We believe in the highest quality. Although perfection does not exist, we DO strive for excellence!


    We believe in honesty above everything. We hold high ethical principles both in our professional lives as in our personal lives.


    We are dependable. We believe that our clients should be able to count on us; we promise, we deliver.


    We are committed to innovation and creative thinking as we believe these lead to a greater overall result.


    We are committed to giving back to our community. We live, work and play here in Curaçao, and we believe that it is important to make our community stronger.

  • Our Services

    We (re)design, transform, modernize, optimize, reinvent, and energize your business!

    Business Planning

    We offer business plan services. We will coach you through the whole business plan writing process from beginning to end.

    If you have ideas and need help to structure them, we can also help you setting up your business models.

    For (re)evaluation and modification of your business procedures and processes we are also at your service.

    Research projects

    Are you thinking of introducing a new product or service in Curacao? Without proper knowledge of the market this can become a hassle. By doing a feasibility study or market research you know if you have a solid base on the island. We will be glad to help you out!

    Coaching & Training

    We offer you customized training and coaching solutions according to your needs, that will help you and your team reach their highest value. You ask, we train and coach!


    If you prefer team building sessions we can also arrange these!


    Some training sessions we have provided are:

    • Business model training
    • Corporate effective leadership training
    • Effective leadership training
    • Self-management training
    • Time management training
    • Personal development coaching
  • Our People

    The people behind Grátida Management Services

    Haydee M. Klein MBA

    Managing Director/ Business Consultant

    Haydee Klein is an observer who is in the continuous process of improving herself and others. She was born and raised in Curaçao. After finishing her VWO at Peter Stuyvesant College she went to The Netherlands where she obtained her BBA degree in International Business and Languages. With a broad experience in different positions she returned to her native island in 2007 to work for a large retail company while pursuing her MBA in General Management. In 2015 with over ten years of working experience she finally decided to start her own company Grátida Management Services; a wish she’d had for more than 15 years.

    We currently do not have any vacancies

  • Upcoming events

    Coming up February 1st, 2020 in Curacao

    Workshop: Modelo di negoshi na plaka chiki

    Workshop Business Model (Papiamentu)

    Tin diferente motibu pa bo djòin e sekshon aki :
    -Si bo ke traha riba un formulá di negoshi ku ta tra sèn
    -Si bo negoshi no ta un hobby pero bo ke biba di dje
    -Si bo ke manehá bo kompania mas konsiente i ku ganashi
    -Si bo ke traha riba konsepto di negoshi ku ta balansa su gastu i entrada
    -Si bo ke traha riba un negoshi ku ta kapitalisá riba e nesesidat di bo merkado
    -Si bo ke traha riba un bon fundeshi pa un plan di merkadeo ku ta duna resultado
    -Si bo ke traha riba un bon fundeshi pa un Branding ku ta atrahe e klientenan ku bo ke sirbi

    E preis pa partisipa ta Nafl 150,- incl. lunch.


    Pa partisipa, manda nos un email na info@gratida.com

  • Testimonials

    This is what some of our clients have to say about us

    You're the workshop magician!

    Your training surely had an added value to both my personal and professional life.

    Very interesting, relaxed, thoughtful, and personal enrichment.

    You cannot imagine how you are changing my life. Danki!

  • Do you have any questions?

    Please fill out this form and we'll get in touch with you shortly

    Willemstad, Curacao
  • Connect With Us

    Don't be afraid to reach out. You + us = focus on excellence!

    We're on Facebook!

    Email us: info@gratida.com

    Call us: +599-9 670 75 62

    Whatsapp us: +599-9 670 75 62

Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US and EU privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      • To allow us to better service you in responding to your customer service requests.
      • To administer a contest, promotion, survey or other site feature.
      • To send periodic emails regarding your order or other products and services.

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
      • On our Privacy Policy Page
Can change your personal information:
      • By emailing us

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions
      • Process orders and to send information and updates pertaining to orders.
      • Send you additional information related to your product and/or service
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
      • Not use false or misleading subjects or email addresses.
      • Identify the message as an advertisement in some reasonable way.
      • Include the physical address of our business or site headquarters.
      • Monitor third-party email marketing services for compliance, if one is used.
      • Honor opt-out/unsubscribe requests quickly.
      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
      • info@gratida.com or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Willemstad, Curacao

Last Edited on 2018-06-04